FAQ

 

Frequently Asked Questions

 

1. When Will My Parcel Arrive?

It's impossible to predict when your parcel will arrive - however, we can tell you that your item will be packaged and shipped to you as quickly as possible following your purchase.

 

2. Are Your Products Machine Washable?

Most products, including the ActiveGear® Waist Trimmer Belt, are Hand Wash Only, to ensure the longevity of the product. 

The ActiveGear Waist Trimmer can be washed with a mild soap and only by hand. You should simply wipe it down with the soap and water and let it air dry. Try not to soak it to protect the velcro. (For washing instructions of the Exercise Mat, please see FAQ #19)

 

3. Can I Wear Your Products All Day?

Because our products are made using the highest quality materials, you can feel safe wearing them all day without problems. In fact, those using the Waist Trimmer belt may prefer to wear their belt all day to help maximize weight loss during their daily activities.

 

4. Do Your Sleeves Come In Pairs?

The ActiveGear® Knee Brace comes in a packages of single sleeves only. However, you can purchase two if you would like a sleeve for each leg.

 

5. Are Your Products Suitable for Men and Women?

ActiveGear® products are designed to offer support to anyone - regardless of gender. What's more, our stylish designs are Unisex to appeal to a wide range of consumers.

 

6. Which Size Should I Choose?

Choosing your size will depend on your personal measurements. Please use the sizing guides on each of our product pages to determine the perfect fit for your body type. We provide size charts for the purpose of helping you get the most out of your ActiveGear product.

 

7. Will A Compression Sleeve Help Me Exercise?

Using an ActiveGear® compression sleeve could help to give you the support that you need during exercise for a more successful workout. What's more, many people find that they help to reduce recovery time, for less discomfort between exercise periods.

 

8. Will The Waist Trimmer Belt Help Me Lose Weight?

The ActiveGear® Waist Trimmer Belt helps you to burn off extra calories by increasing your core temperature to its optimum level when you exercise, or even complete your regular daily tasks. Therefore, with frequent use, the Waist Trimmer can significantly improve your weight-loss results.

 

9. Will Compression Sleeves Reduce Discomfort From an Injury?

Compression sleeves help to improve circulation in damaged muscles and offer support during motion for quicker recovery times and improved comfort after an injury. Many athletes utilize compression sleeves in rehabilitation programs following a sports-related accident.

 

10. Are Your Products Suitable for Indoor and Outdoor Use?

Made using highly-durable and reliable materials, ActiveGear® products are designed to fit seamlessly under your clothing, and can be worn anywhere - indoors or outdoors, at any time.

 

11. Do Your Products Retain Moisture (Sweat)?

In order to maximize your comfort, ActiveGear® products are designed to help wick away sweat so that you may even forget you're wearing them at all!

 

12. Can The Waist Trimmer Reduce Stomach Jiggle?

The ActiveGear® waist trimmer belt helps to hold in fat and reduce stomach jiggle while maximizing your workout temperature. Not only will you feel supported throughout your workout regimen, but you'll soon see the "jiggle" disappear completely!

 

13. Are The Products Easy to Wear Under Clothing?

All ActiveGear® products are slim, light-weight and easy to wear under clothing so you'll feel fresh and comfortable no matter what you wear.

 

14. Do Your Products Really Work?

ActiveGear® is all about delivering incredible-quality products to people with an active lifestyle. With that in mind, we only ever produce and promote products that we are personally convinced will work to deliver results for you. In short, our products really do work, and we're willing to prove it.

 

15. How Can I Contact ActiveGear®?

If you have any questions, or need some help with your ActiveGear product, we're available to help at info at activegear.co

 

16. How to Wash my Calf Compression Sleeves? 

  • Hand-wash your compression sleeves if they're not too dirty. Use mild soap and cool water when washing and rinsing. If using the washer, please place the sleeves in a mesh garment bag to protect them during the wash cycle.
  • Always use the gentle cycle and NEVER use hot water. The water temperature should be cool for dark colored garments or warm for light colored items.
  • Use Mild soaps or detergents.
  • Gently, squeeze out excess water and roll the garment in a dry towel to remove as much water as possible. Do not stretch or wring them.
  • The calf sleeve should be turned inside out when air drying them.

 

 17. How to Measure My Knee Before Buying My Neoprene Knee Sleeves?

  • Use a soft, flexible measuring tape in order to get the right size for your knee.
  • For the most accurate measurement, have a friend or family member take them for you and ask her to measure around the lower leg, below the kneecap, flexing the knee joint at 30 degrees.
  • If a tight fit is desired - try ordering a single size below what is recommended by the size chart.
S: 11.5 - 13.5 inches. 
M: 13.5 - 15 inches. 
L: 15 - 16.5 inches. 
XL: 16.5 - 18 inches.

 

18. Will my Exercise Mat stain white carpet?

Our Exercise Mats in general are not leaving any stains and are good to be used on concrete, hardwood floors and carpets. However, as a measure of precaution, we do not recommend using these mats on a white carpet.

 

19. How should I clean my ActiveGear Exercise Mat?

For a quick clean, we recommend using a microfiber towel to wipe away any moisture. If your mat needs a deeper cleaning, we recommend the following:

  • Use warm water only. If really needed, use some mild soap along with the warm water to get rid of any hard stains or dirt.
  • Use a cloth or soft brush to scrub the top surface.
  • Wipe clean and dry using a towel and let air dry.
  • Make sure your mat is completely dry on both sides before rolling up. You then can secure it using the two velcro storage straps that are included with your mat.

 

 20. Can I put my fitness training equipment on my ActiveGear Exercise Mat? 

Our Premium Exercise Mats can be used to protect your flooring, provide extra cushion, and reduce vibrations and noise from your gym and fitness training equipment such as elliptical machines, stationary bikes, treadmills, and other gym equipment. Bear in mind, if the equipment is heavy and also has sharp edges, it may leave an imprint on your mat.

 

21. What are ActiveGear Exercise Mats made of?

Our eco-friendly Premium Exercise Mats are latex-free, phthalate-free, silicone-free, and toxin-free. They're made of premium high density, non-toxic 16P free natural rubber and PER foam. Our exercise mats are tested to ensure they have no odor, no smell, no phthalates, no latex, no silicone, and no toxins.

 

22. What diameter does the Mat roll up into easily?

  • 5.6 inches diameter for the 6x4 Large Exercise Mat
  • 6 inches diameter for the 8x6 Extra Large Exercise Mat

 

23. Does my Exercise Mat come with a travel bag?

All our Exercise Mats come in a store bag as it serves to roll up the mat and store it if you don't use it for a while. As our heavy duty exercise mats are thicker than a regular yoga mat, they don't come in a travel bag.
The ActiveGear Exercise Mats are more durable and more tear resistant than a light gym mat and also designed for higher impact and more intense workouts. This is not a mat to transport to your yoga class at the local gym, but definitely the best mat to have at your home gym.

 

24. Does my Waist Trimmer contains Latex?

Our ActiveGear Waist Trimmer Does Not Contain Latex, and it is made of Neoprene material. However, the item may contain traces of chemicals that are also present in Latex. WE HIGHLY RECOMMEND TO NOT USE THE ActiveGear WAIST TRIMMER IF YOU HAVE SKIN DISORDERS SUCH AS:

  • Eczema.
  • Psoriasis.
  • Ichthyosis.
  • Hives.
  • Seborrheic Dermatitis.
  • Blisters.
  • Measles.
  • Chickenpox.
  • Keratosis Pilaris.
  • Ringworm.
  • And other severe temporary or/and permanent skin conditions that are not mentioned here.

 

Please DO NOT use the ActiveGear Waist Trimmer if your skin is broken or irritated. Make sure to read the following suggestions as well:

  1. We recommend to wash your new Waist Trimmer before putting it on. (For more wash instructions, please see FAQ #2)
  2. If you have a sensitive skin, please wear a thin cotton shirt before putting your ActiveGear Waist Trimmer on. This will help to protect your skin from the heat and sweat effects.
  3. Please use moisturizing lotion AFTER you're done wearing your Waist Trimmer and after a nice bath. We don't recommend putting lotion when wearing the Waist Trimmer, though.
  4. Please wash your ActiveGear Waist Trimmer regularly, if possible, wash your Waist Trimmer before every use.

If you have any other questions or suggestions, feel free to reach us out at support@activegear.co 

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